Terms and Conditions

General

STAC Products Oy Ltd, registration number: FI27654522, address: Keskisenkatu 10, 33710 Tampere; sells products to companies and individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as from 01.01.2018. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.

All orders are shipped from Finland. 

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.

All prices include Finnish VAT at 24 %.
Reimbursement of VAT cannot be requested in retrospect.

Delivery expenses

The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.

Ordering and contract

You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.

Payment

1. Checkout Finland

For paying your order you can choose any payment method for your shopping basket set in our web store.

Payment Service Provider

Checkout Finland Oy acts as a collecting payment service provider and is an authorized Payment Institution. Checkout Finland Oy will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Checkout Finland Oy

Organization number:

<>VAT FI21966066

www.checkout.fi

1. Via Checkout Finland Service Provider

  • Oonline payment (Only in Finnish bank)
  • Card payment

Checkout works by Visa, Visa Electron or MasterCard payments that are made of the product and the trade transaction is between the customer and Checkout Finland Oy between. The seller is liable for all obligations related to trade. Checkout Finland Oy is also the recipient.

2. PayPal

The payment is made through PayPal service. You can use international payment Debit / Credit cards such as VISA and Mastercard, or alternatively your own PayPal account. PayPal is an international and secure payment messaging service. The service is free to the customer.


3. Klarna pay later or in installments

Read more: www.klarna.com/international/

Confirmation of order and payment

After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order. In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.

Delivery

We will ship to the following countries: Finland, Sweden, Denmark, Estonia, Netherlands, Belgium, Germany, Luxembourg, Latvia, Lithuania, Austria, France, Italy, Slovakia, Switzerland, Czech Republic.

STAC Products uses Postnord/DPD as logistic representative.

Pallet delivery (FIREHUT fireplace for example)

NOTICE! The reason because we use pallet deliveries on Postnord pallet transport services, pallets run in accordance with their terms and conditions. For example, submit the product to the summer cottage, it is possible to bring just to the point where the truck is fully accessible. Otherwise, the recipient suitable for the place where Postnord vehicle has unobstructed access to, such as a freight terminal or home address. Barrier-free access, inter alia, to limit the location of the cottage on the island or along the forest road.

If the delivery address is on an island or on the way there is a ferry connection or the like different from the normal stretch of road, so delivery is agreed separately! Contact: vp@stac.fi

 

Package delivery (example, accessories and small deliveries) delivery by 

1. PostNord MyPack Home-service. Delivery to your home address.

2. PostNord MyPack Collect-service in nearest collection point.

The customer can collect the PostNord MyPack Collect parcel from our collection points. The recipient will be notified of a parcel delivery in all countries by SMS or letter depending on the selected notification method. The recipient must verify their identity when collecting the parcel. If your country is outside of these listed countries please contact at via email: vp@stac.fi.

Prices

Depends country. You will see exact shipping price in your shopping cart before purchase. 

Delivery time

Our typical delivery time in Finland is 2-5 working days and to European Union countries are, depending on the order and the method of delivery, 5-12 days. More specific delivery times are informed in connection with product descriptions. If a delivery cannot be made because the goods are not in stock or if it is delayed for other reasons, you receive a message.

Right to cancel and return of the delivery

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery. Which means that the fireplace must not be fired up.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.

Our return address:
STAC Products Oy Ltd
Rattikatu 3 Lh12
37150 Nokia
Finland

Inspection of the delivery, errors and problems

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.

Customer service

Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

Every day, fast respond.

Email:

vp@stac.fi

Limitation of liability

STAC Products Oy Ltd shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.

Disputes

In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.